We guarantee the authenticity and quality of all products. If you are not satisfied, you may request a refund according to the following terms:

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The product must be in its original condition and unused.
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Returns or exchanges can be requested within 7 days from the date of receiving the order.
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If the product has a manufacturing defect or a major error, the store will bear all costs related to the return or exchange process.
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However, if the product is in good condition and matches the specifications, and the return or exchange request is due to the customer’s personal preference (such as color, texture, or stitching differences), or due to an error in the customer’s address or mobile number, the following service fees will apply:

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SAR 35 for a return request
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SAR 70 for an exchange request
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Notice: If the original order included free shipping, the actual shipping cost will be deducted upon return, as it is a service fee paid to the shipping company.

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Note: Shipping fees may vary depending on the weight and size of the products in the cart.

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The refund will be processed directly through the Yamm website after the request is reviewed and approved. A courier will then contact you to collect the products. This excludes installment-payment orders, where the refund will be processed only after the product is handed over to the courier and received by the store.
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We kindly ask for direct cooperation with couriers to receive products without delay.

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Please note that the refunded amount includes only the value of the purchased product.

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Returns or exchanges will not be accepted if:

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The return period has expired.
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The product has been used, damaged, or the security seal has been removed.
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The product does not carry the Segadty logo or is missing any accessories.
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For inquiries, you may contact us via email at [email protected] or via WhatsApp at +966552607777.

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Note:
Products marked as “Non-returnable or non-exchangeable” cannot be returned, exchanged, or canceled after the order is completed.

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You can start the return or exchange process below.

Return and Exchange Policy